# PROBLEMS ON DOCUMENT FILING

## Overview

If you are unable to solve a problem using the solutions in this manual, press the [POWER] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator changes from flashing green to the lit up state, press the [POWER] button.
When the background colour of the job management display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problem | Point to check | Solution
--- | --- | ---
###### DOCUMENT FILING DOES NOT TAKE PLACE | Did you enable document filing in the printer driver? | Enable document filing. In print mode, enable document filing on the [Job Handling] tab of the printer driver.
Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.
###### A FILED DATA CANNOT BE PRINTED | Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.
###### A JOB CANNOT BE STORED IN A CUSTOM FOLDER | Do the custom folders created with the machine appear in "Folder Information"? (When printing) | Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine.
Does the custom folder have a password? | Enter the password configured in the machine in the document filing save screen.
###### A STORED FILE HAS DISAPPEARED | Did you tap the [Print and Delete the Data] key to print a stored file? | Tap the [Print and Save the Data] key to print again. If you print the file by tapping the [Print and Delete the Data] key, the file is automatically deleted after being printed. The file property can be set to [Protect] to prevent the file from being easily deleted.
Has automatic deletion of document filing files been enabled? | If files that you need have been deleted, consult the administrator of the machine. When [Automatic Deletion of File Settings] is enabled in the setting mode, the files in the specified folders are periodically deleted. (Even when the file property is [Confidential] or [Protect], the file may be deleted.) => "Setting mode (administrator)" → [System Settings] → [Document Filing Settings] → [Automatic Deletion of File Settings].
###### A FILE CANNOT BE DELETED | Is the property of the file set to [Protect]? | A file cannot be deleted when its property is set to [Protect]. Change the file property from [Protect] to [Sharing]and then delete the file.
###### THE PROPERTY OF A FILE CANNOT BE SET TO [CONFIDENTIAL] | Is the file in the Quick File folder? | Move the file to a different folder and then set its property to "Confidential". [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.)
###### A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED | Did you enter the wrong password? | Check with your administrator. If you cannot remember the password, change the file or folder password to a new password in the setting mode.
###### A FILE NAME CANNOT BE STORED OR CHANGED | Does the name include characters that cannot be used in a file or folder name? | The following characters cannot be used in a file or folder name: ? / " ; : , < > ! * & # ￥ ｜
###### A CUSTOM FOLDER NAME CANNOT BE STORED OR CHANGED | Does the name include characters that cannot be used in a file or folder name? | The following characters cannot be used in a file or folder name: ? / " ; : , < > ! * & # ￥ ｜
###### A FILE NAME IS CUT OFF | Was the file name stored in the Send Settings during a scan transmission? | If the name was stored in the Send Settings before Quick File or File settings were configured, that name will be used for the stored file. If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name (30 characters), characters after the 30th character will be discarded.

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