# COPY PROBLEMS

## Overview

If you are unable to solve a problem using the solutions in this manual, press the [POWER] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator changes from flashing green to the lit up state, press the [POWER] button.
When the background colour of the job management display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problem | Point to check | Solution
--- | --- | ---
###### COPYING DOES NOT TAKE PLACE | Have functions been disabled by the administrator? | Some functions may have been disabled in the setting mode. Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
###### AUTO SELECTION OF COLOUR MODE DOES NOT TAKE PLACE CORRECTLY | Are you scanning one of the following types of originals? ###### When Black & White cannot be selected: Are there colours or colouring in the paper? ###### When Colour cannot be selected: Is the colour in the original very light? Is the colour in the original very dark, almost black? Is only a very small area of the original coloured? | When the colour mode is set to "Auto", the machine detects whether the original is black and white or colour when the [Colour Start] key is tapped. However, when an original of a type as shown on the left is used, automatic detection may not give the correct result. In this event, specify the colour mode manually.
###### IMAGE ROTATION DOES NOT TAKE PLACE | Did you select the paper size or copy ratio manually? | Copy using automatic paper selection and automatic ratio selection.
Are you copying using settings that do not allow rotate copying? | Rotate copying can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear on the touch panel.
Is "Rotation Copy Setting" disabled in the setting mode? | Check with your administrator. If you are an administrator, enable [Rotation Copy Setting]. => "Setting mode (administrator)" → [System Settings] → [Copy Function Settings] (Tab) → [Rotation Copy Setting] → [Rotation Copy].
###### 2-SIDED COPYING DOES NOT TAKE PLACE | Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying? | Check "Tray Settings" in the setting mode. If the [Disable Duplex] checkbox is selected, 2-sided copying using that tray will not be possible. Change the paper type setting to a type that can be used for 2-sided printing. Cancel the no duplex settings in "Paper Type Registration" and "Paper Properties" in the system settings.
Are you using a special size or type of paper? | For the paper types and sizes that can be used for 2-sided copying, see "SPECIFICATIONS" in "Quick Start Guide".
Are you copying using settings that do not allow 2-sided copying? | 2-Sided Copy can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear on the touch panel.
Have functions been disabled by the administrator? | Some functions may have been disabled in the setting mode. Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
###### THE PAPER SIZE OF A TRAY CANNOT BE SET | Have functions been disabled by the administrator? | Some functions may have been disabled in the setting mode. Check with your administrator.
###### THE IMAGE IS TOO LIGHT OR TOO DARK | Is the image too light? | Select an appropriate exposure mode for the original being copied and adjust the exposure level manually.
Is the image too dark?
Has an appropriate exposure mode for the original type been selected? | Select one of the following modes depending on the original type. Text Use this mode for regular text documents. Text/Printed Photo This mode provides the best balance for copying an original that contains both text and printed photographs, such as a magazine or catalogue. Text/Photo This mode provides the best balance for copying an original that contains both text and photographs, such as a text document with a photo pasted on. Printed Photo This mode is best for copying printed photographs, such as photos in a magazine or catalogue. Photo Use this mode to copy photos. Map This mode is best for copying the light colour shading and fine text found on most maps. Light Original Use this mode for originals created using light pencil writing.
###### COLOURS ARE OFF | Did you perform [Registration Adjustment]? | Ask your administrator to perform [Registration Adjustment]. => "Setting mode (administrator)" → [System Settings] → [Device Control] → [Registration Adjustment "Execute"] button. If the colour tones are off, perform [Auto Colour Calibration] after finishing registration adjustment. (If the colours are still off after calibration, repeating calibration may improve the results.) => "Setting mode (administrator)" → [System Settings] → [Copy Function Settings] → [Colour Adjust] → [Auto Colour Calibration].
###### PART OF THE IMAGE IS CUT OFF | Has an appropriate ratio been selected for the original size and paper size? | Select an appropriate ratio setting.
Are you using an AB (inch) size original? | When copying an AB (inch) size original, specify the original size manually.
###### COPIES COME OUT BLANK | Is the original placed face up or face down correctly? | When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

Back to top