# TRANSMISSION DOES NOT TAKE PLACE

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator colour changes to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check | Solution
--- | ---
Is the telephone line connected securely? | Check the telephone line socket, the wall socket, and any extension adapters to make sure that all connections are secure. - SIDE AND BACK
Is the correct dial mode set for your line? | Ask your administrator to verify that "Dial Mode Setting" is set correctly for the line you are using. Select the telephone line type in "Dial Mode Setting" in the setting mode (administrator). "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Dial Mode Setting]
Is a busy signal received? | If a busy signal is received, the transmission is temporarily cancelled and then automatically attempted again after a brief interval. (Factory default setting: 2 attempts, 3 min. intervals) "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Line Busy]. To cancel the transmission, tap the job status display on the operation panel, tap the key of the print job that you wish to delete, and tap the [Stop/Delete] key. A message will appear to confirm the cancellation. Tap the [Cancel] key.
Did a communication error occur? | If an error occurs that prevents transmission, the transmission is temporarily cancelled and then automatically re-attempted after a brief interval. "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Communication Error]. To cancel the transmission, tap the job status display on the operation panel, tap the key of the print job that you wish to delete, and tap the [Stop/Delete] key. A message will appear to confirm the cancellation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line. "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [ECM]
Does a message appear indicating that the memory is full? | Divide the originals into sets and fax each set separately, or use direct transmission. If the memory becomes full, the transmission will be cancelled.
Does a message appear notifying you that the original size was not detected? | Place the original again. If the original size is still not detected correctly, specify the original size manually.
Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? | Perform the transmission again. If the transmission is still not successful after recalling is performed as set in [Recall in Case of Line Busy] or [Recall in Case of Communication Error], the transmission failure will be indicated in the job status screen and the transaction report. "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Line Busy] "Setting Mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Communication Error]
Did you place a long original on the document glass when it is scanned? | Place the original in the document feeder tray of the automatic document feeder. A long original cannot be scanned from the document glass.
Did you place an original that is folded? | Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be cancelled when the actual original size is detected during scanning.
Are the sub-address and passcode correct? (When using F-code communication) | Check with the operator of the other machine to make sure that the sub-address and passcode are correct.
Have functions been disabled by the administrator? | Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

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