# A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE EDITED OR DELETED

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator colour changes to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check | Solution
--- | ---
Is the key included in a program key? | Remove the key from the program and then edit or delete the key. (If the key is included in multiple programs, it must be removed from all programs.) [Call Program] → [Delete] in the action panel for each mode If the key is included in multiple programs, print the Program List in [Sending Address List] in the setting mode. The list will show where individual and group keys are stored. "Setting mode" → [System Settings] → [List Print (User)] → [Sending Address List] → [Program List]
Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the setting mode. Check with your administrator.
Has your administrator enabled a function that prevents editing/deleting? | Check with your administrator. If your administrator has enabled settings such as [Default Address Setting] and [Inbound Routing Settings], keys cannot be edited or removed.

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