# A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE STORED

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator colour changes to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check | Solution
--- | ---
Has the maximum number of keys been stored? | Adjust the number of stored keys. Delete one-touch keys and group keys that are not being used.
Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the setting mode (administrator).
If the key is an individual key, is the key included in a group? | Remove the key from the group and then edit or delete the key. (If the key is included in multiple groups, it must be removed from all groups.) [Call Program] → [Delete] in the action panel for each mode
Is the key being used in a reserved transmission or a transmission in progress? | Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.

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