# THE RECEIVED IMAGE FILE CANNOT BE OPENED

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator colour changes to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check | Solution
--- | ---
Does the viewer program used by the recipient support the format of the received image data? | Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission.
Does a message appear prompting you to enter your password? | Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file.

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