# A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE EDITED OR DELETED

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator colour changes to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check | Solution
--- | ---
If the key is an individual key, is the key included in a group? | Remove the key from the group and then edit or delete the key. (If the key is included in multiple programs, it must be removed from all programs.) "Setting mode" → [Address Book] If the key is included in multiple group keys, print the Group List in [Sending Address List] in the setting mode. The list will show where the key is stored. "Setting mode" → [System Settings] → [List Print (User)] → [Sending Address List] → [Group List]
Is the key being used in a reserved transmission or a transmission in progress? | Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.
Is the key included in a program key? | Remove the key from the program and then edit or delete the key. (If the key is included in multiple programs, it must be removed from all programs.) [Call Program] → [Delete] in the action panel for each mode
Is the key that you wish to edit or delete stored as a relay destination of an F-code relay broadcast transmission? | Remove the key from the relay destinations of the F-code relay broadcast transmission and then edit or delete the key. An individual or group one-touch key that is stored as a relay destination cannot be edited or deleted. Remove the key from the relay destinations of the F-code relay broadcast transmission and then edit or delete the key. "Setting mode" → [System Settings] → [F-Code Memory Box]
Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the setting mode.
Has your administrator enabled a function that prevents editing/deleting? | Check with your administrator. If your administrator has enabled settings such as [Inbound Routing Settings], keys cannot be edited or removed. "Setting mode" → [Application Settings] → [Inbound Routing Settings]

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